Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Returns made within 30 days of purchase will be refunded to the original method used for payment ( no exceptions ).  Only merchandise purchased on earthshoes.com on or after March 1st, 2023 are potentially eligible for refunds.  Please Note: Items marked Final Sale are not eligible for return.

RETURN AN ITEM:

You have 2 convenient ways to return your item for a quick refund:

    1) Return or exchange via mail:
            ● Start your return or exchange online to receive a mailing label to box and ship your items
            ● You will receive an email when your return is received and your refund has been processed.
            ● Please allow 4-5 business days for your refund to be initiated

    2) Return or exchange in-person with Happy Returns:
            ● Refund/Exchange initiated immediately upon drop-off
            ● Thousands of locations nationwide
            ● Start your return online and choose the Returns Bar option to receive a QR code & further directions

     Reminder: All Items must be returned in original shoeboxes in new, unworn condition.

     START A RETURN

You can always contact us for any return question at earthshoes@arch-support.zendesk.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Please Note: Items marked Final Sale are not eligible for return.
Unfortunately, we cannot accept returns on gift cards.